Frequently Asked Questions
Expand all Questions

Oct 31, 2007 - Due to changes in Canada, we will be updating this page shortly.

    General Questions

  1. How does it Work?
  2. What is required as part of Sign Up?
  3. Certain pages do not work. Why?
  4. Do you offer credit card processing?
  5. Who am I actually making the payment to?
  6. Your advertised rate is 1%-3.5% (Min. $1.00 - $1.50). What does this mean?
  7. Who pays the fee?
  8. What type of contact will there be if I Sign Up with UseMyBank?
  9. Personal Information...What types does the UseMyBank Service collect?
  10. Why do I need to provide my personal information?
  11. How do I change my personal information that was previously disclosed?
  12. Need more information? Have additional questions about your privacy and rights?
  13. Secure web pages reporting, Access Not Authorized. Why?
  14. Do you support languages other than English?
  15. Do you support MAC PC's?
  16. When I call my Financial Institution they say they do not support your payment service. Why?
  17. Do you have a list of Sellers who accept payments through UseMyBank?
  18. The website is down. When will it be back up?
  19. Error messages after entering the security code, logging in or making payments?
  20. Can I see a Sample Test Payment?

    21. BUYER Questions

  21. As a Buyer, when does the money move from my account?
  22. As a Buyer, I made a payment, but the Seller has indicated that they did not receive the email notification?
  23. As a Buyer, what happens if I did not receive the product and/or service to my satisfaction?
  24. As a Buyer, do I need to Sign Up to make a payment?
  25. Do I get a receipt for transactions that are made?
  26. The money was debited but I haven't received the value from the Seller yet. What do I do?
  27. How safe is the card number and password I entered?
  28. Error messages received while making a purchase.
  29. My money has been withdrawn but did not show up at the Seller?
  30. No email confirmation of funds deposited and/or withdrawn. What do I do?
  31. I received an EMT from UseMyBank but it asks me for my ID. How do I find the answer to this question?
  32. I made a Direct Payment to GPAY from my online Banking. How do I get it back?
  33. How do I delete my UseMyBank Account?
  34. UseMyBank only worked a few times, why is that?
  35. I try to make a purchase but get a Login Error, how do I fix this?

    36. SELLER Questions

  36. As a Seller, do I need a Merchant Account to accept payments?
  37. As a Seller, will UseMyBank work with my shopping cart and/or order form?
  38. As a Seller, how hard is it to set-up and start accepting payments?
  39. When I test my Seller link, another email address shows up. How can I fix this?

    40. AFFILIATE Questions

  40. When I test my Affiliate link, another email address shows up. How can I fix this?
  41. My generated Email Affiliate URL link and/or Seller URL link is too long?

    42. Currency Exchange

  42. What currencies does UseMyBank support?
  43. What is the current exchange rate used by UseMyBank?
  44. Does UseMyBank automatically exchange funds or must I personally convert my funds to the currency being used by the seller?

    45. Security

  45. My Personal information, How Secure is it?
  46. Where and what does the UseMyBank Privacy and Security policies apply to?
  47. Keep your anti-virus software up-to-date

    48. Privacy

  48. Where and what does the UseMyBank Privacy and Security policies apply to?
  49. What about Cookies in UseMyBank Service?
  50. How can I protect my privacy?

    51. Miscellaneous

  51. What Fraud prevention and detection measures does UseMyBank use?
  52. What is Phishing?
  53. What can I do at home to protect myself from Internet fraud?
  54. Where and what does the UseMyBank Privacy and Security policies apply to?
  55. Does UseMyBank support the Canadian Code of Practice for Consumer Debit Card Services?
  56. Need a question answered? Contact Us.
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Last update: Mar. 12, 2007 - V3.0.4
© 2002-2007 UseMyBank Services, Inc. All rights reserved.
All trademarks used or referred on this site are the property of the respective companies and/or owners.
 


UseMyBank Services, Inc.
7B Pleasant Blvd., Suite 1183,
Toronto, Ontario M4T 1K2 Canada

Customer Support:
email: support@usemybank.com
North America: 1-888-259-2265 or at 416-667-0700 ext: 1
United Kingdom of Great Britain and Northern Ireland: 0207 99 36877
China: (86) 0755-82903355

Sales/Business Development:
email: sales@usemybank.com
North America: 1-888-259-2265 or at 416-667-0700 ext: 4
United Kingdom of Great Britain and Northern Ireland: 0207 99 36878
China: (86) 0755-82903355

Finance, Fraud, and Risk:
email: finance@usemybank.com
North America: 1-888-259-2265 or at 416-667-0700 ext: 3
United Kingdom of Great Britain and Northern Ireland: 0207 99 36878
China: (86) 0755-82903355
To remit funds, please click here

All other inquiries:
 email: info@usemybank.com.
North America: 1-888-259-2265 or at 416-667-0700 ext:1
United Kingdom of Great Britain and Northern Ireland: 0207 99 36877
China: (86) 0755-82903355

 

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